Shipping Policy:
We offer shipping throughout the province of Canada using Canada Post. Shipping rates are determined by Canada Post and are based on the size and weight of your order, as well as the destination. You can view the estimated shipping cost during the checkout process.
The estimated delivery time for orders shipped within Canada is provided by Canada Post and may vary depending on the destination. We only offer expedited shipping at this time.
We provide tracking information for all orders. If a package is lost or damaged during shipping, please contact us and we will work with Canada Post to resolve the issue.
Note that shipping times may be impacted by unforeseen circumstances such as inclement weather or holidays.
Return Policy:
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 15 days of receiving it.
To be eligible for a return, the item must be unused, unopened, and in its original packaging. We do not accept returns on items that have been opened or used, unless they are defective or damaged.
Please note that customers are responsible for the cost of return shipping. We recommend using a shipping method that provides tracking and insurance, as we are not responsible for lost or damaged returns.
Once we receive your return, we will inspect the item and issue a refund within 10 business days. Please note that we do not refund the original shipping cost or any customs fees or import taxes that may have been incurred.
If you receive a damaged or defective item, please contact us within 3 days of receiving it and we will provide instructions for returning the item and issuing a replacement or refund.
We reserve the right to refuse any returns that do not meet our return policy criteria or have been damaged due to misuse, abuse, or neglect.